Refund Policy for Promotional Sign-Ups

Updated: 26th Nov 2025

Any capitalized terms used in this Refund Policy shall have the meaning assigned to them by the Terms and Conditions.

In case of any issues related to payment and/or to request a refund for any of our Fees, please contact Customer Support representatives via our online chat or email at support@mercuryalgo.com

1. Refund Options

The following refund options can be applied, depending on the circumstances of your case:

1.1. Full Refund

Full refunds are available only if payment is made for a 12-month plan (including automatic and manual renewal) and the refund request has been sent within 14 days of the latest payment. Refunds are only available for the last paid month. Payments preceding the latest payment are non-refundable.

The full refund is not possible if the refund request was sent later than 14 days after the payment or if the customer used any of the Services (excluding Demo trading) at any point during the 14 days following the latest payment. Such refusal to refund is based on the provision of this Service beginning with your prior express consent with the loss of their right of withdrawal.

Exceptions are technical faults that have restricted users' access to the Services. Such cases are investigated individually, and refunds are made at our sole discretion.

1.2. Partial Refund

If you paid for a plan for 12 months, you are entitled to a partial refund for the unused period. Only the unused period, rounded to the month and excluding discounts, will be refunded.

For the purposes of this section, the "unused period" means the remaining time of the active paid period from the date of application. The unused period of a Subscription Plan is rounded to a full month.

Example:

If you applied for a refund in the first 2 weeks of a 12-month paid subscription, the refund will be for the remaining 11 months. The refund will be calculated as follows: The value of the 1 month of the period already used is deducted from the payment amount, excluding the discounts. So, you will receive a refund equal to the payment amount for 11 months minus the payment amount for 1 month, excluding the discount.

Please note that only payments made for a 12-month plan are eligible for full refunds within 14 days of the latest payment.

2. Applicability

This refund policy applies to all customers who have signed up for our services using a promotional price. Promotional prices include, but are not limited to, discounts, special offers, and codes applied at the time of purchase.

3. No Refunds for Promotional Pricing

Customers who sign up for our services using a promotional price are not eligible for any refunds. This includes, but is not limited to, refunds for unused services, dissatisfaction with the service, or any other reason.

4. Non-Transferable

Promotional pricing and the associated no-refund policy are non-transferable. If you transfer your account to another individual or entity, the no-refund policy will remain in effect.

5. Duration of Service

The no-refund policy applies for the entire duration of the service period purchased under the promotional price. Customers are advised to carefully consider their purchase before completing the transaction.

6. Exceptions

There are no exceptions to this policy. By signing up with a promotional price, you acknowledge and agree to this no-refund policy in its entirety.

7. Acknowledgment

By signing up using a promotional price, you acknowledge that you have read, understood, and agreed to be bound by this refund policy. You also acknowledge that you are aware of the limitations and restrictions associated with promotional pricing.

8. Dispute Resolution and Refund Policy

8.1 Bank Dispute Outcomes

If a customer initiates a dispute with their bank regarding a transaction with Mercury Algo, and the dispute is resolved in favor of Mercury Algo, resulting in the customer losing the dispute, Mercury Algo will not issue any refund for the disputed transaction.

8.2 Non-Refundable Transactions

Once the bank has made a final decision in favor of Mercury Algo, the transaction will be considered final and non-refundable.

8.3 Customer Responsibility

Customers are advised to review all transactions and ensure their accuracy before initiating a dispute. It is the customer's responsibility to understand that a failed dispute will result in no refund from Mercury Algo.

Contact Us

If you have any questions or concerns regarding this policy, please contact our customer support team before making your purchase:

Email: support@mercuryalgo.com

Last Updated: 13th February 2026